Please note returns only accepted in original packaging, unused, with tags/labels attached, within 14 days. A refund excluding postage/freight will be made against the original purchase.
‘Sale’ items are non returnable.
If a garment is the wrong size we will replace it freight free with the same garment in a different size. Cost to return the garment is at the customer’s expense.
Faulty items will either be replaced, repaired or refunded after assessment by The Kindred Co customer service team. Cost to return the item for assessment is at the customer’s expense.
Returns will only be accepted for goods purchased from this online store. If you have purchased Eb & Ive items from a retailer please liase with them directly to arrange any warranty claim.
Any product being returned must be in it’s original condition, unused, unmarked, in the original packaging & not defective as a result of misuse.
Returns to be sent to
The Kindred Co Pty Ltd
C/- Smart Logistics
3/2 Slough Ave
Silverwater NSW 2128
Any refund will be made the same way you paid.
Non-Defective Goods Fee
For warranty claims on non defective goods a $15 non-fault fee will be payable. The customer will have to pay for the $15 shipping cost before the non-faulty item is returned to the customer.