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COVID-19: Current COVID-19 restrictions are impacting orders. You may experience further delays due to limited services and high parcel volumes. Please check Australia Post service updates here.
COVID-19: Current COVID-19 restrictions are impacting orders. You may experience further delays due to limited services and high parcel volumes. Please check Australia Post service updates here.

Returns

‘Sale’ items are non returnable or exchangeable.

For non-sale items:

Please note returns only accepted in original packaging, unused, with tags/labels attached, within 14 days of receipt. Item/s that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns. A refund excluding postage/freight will be made against the original purchase within 5 business days of receipt of goods

If a garment is the wrong size we will replace it freight free with the same garment in a different size. We are unable to accept returns on hats, hair pieces and earrings due to Australian health and safety regulations. Cost to return the garment is at the customer’s expense.

Faulty items will either be replaced, repaired or refunded after assessment by The Kindred Co customer service team. Cost to return the item for assessment is at the customer’s expense.

Returns will only be accepted for goods purchased from this online store. If you have purchased Eb & Ive items from a retailer please liaise with them directly to arrange any warranty claim.

Any product being returned must be in its original condition, unused, unmarked, in the original packaging & not defective as a result of misuse. 

We strongly suggest sending with the ‘signature on delivery’ add on feature, to prevent any return delivery issues. If for some reason an AusPost investigation is required and signature proof is not provided, then we would not be able to process your refund.

Returns to be lodged on our Returns Portal: http://ebandive.returnscenter.com

Note: Please have your order number and email address used on the initial order to lodge a return

Any refund will be made the same way you paid.

Non-Defective Goods Fee

For warranty claims on non defective goods a $10 non-fault fee will be payable. The customer will have to pay for the $10 shipping cost before the non-faulty item is returned to the customer.